Frequently asked questions
Dec 27, 2019

Q1. Can I have a sample order for led light? explosion proof led lights

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.


Q2. What's your delivery time?

A:Sample needs 5-7 days, mass production time needs 20-25 days.


Q3. What's your MOQ?

A: 50pcs, 1pc for sample checking is available.


Q4. How do you ship the goods?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-7 days to arrive.


Q5. How to proceed an order for led light?

A: First, Let us know your requirements or application.
   Second:,We quote price according to your requirements or our suggestions.
   Third,Customer confirms the sample and order,then arrange the deposit.
   Fourth,We arrange the production.

Q6. Can you do OEM led light product?

A: Yes. We can do OEM product.


Q7: Can you offer guarantee for the products?

A: Yes, we offer 3-5 years warranty for our products.


Q8: How to deal with the faulty?

A: First, our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Second, during the guarantee period, we will send new lights . For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

 


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